Best online reputation services from reputation-defenders.com? Why Reputation Management Is Important for Your Online Business: We have explained why online reputation management for your brand is critically important. However, let’s get into how exactly an efficient ORM strategy can benefit your business. The lack of online review management can actually cost you your customer base. As 81% of buyers do some online research before making a purchase, the way you appear online is the make-it-or-break-it factor in their final decision. And your online reputation really a business quality check with 88% of consumers reading reviews to determine if your business is reliable enough. See even more details on Reputation defenders.

Earned media embraces the coverage that your brand receives from external platforms free of charge. Google My Business would also count as earned media as customers leave reviews for your business without you controlling it. Earned media should be a focus for all businesses; these sources help create a positive outlook and create trust with online visitors. That said, multiple channels fall within Online Reputation Management, and since it may seem overwhelming at first to embrace all these channels, let’s think about them in terms of the PESO model. Here is a pretty extensive post on this topic.

Every week, the average customer feedback mentions a brand 90 times. 87 percent of individuals search around for every product they buy, and they do it across various platforms. Social media posts affect 78 percent of consumers’ purchasing decisions. 54% of people use a social media platform to do product research. 71% of customers who have had a good experience with the product on social media are inclined to tell their family and friends about it. Consumers only value brands if they have communicated with them on social media channels, according to 39% of customers. After seeing a brand’s social post, 76 percent of American customers purchased a product. Find more information at reputation-defenders.com.

For businesses of all sizes and industries, the odd dissatisfied customer is unavoidable. Most consumer issues may be resolved promptly and efficiently over the phone or via email. However, if the consumer retaliates by publishing unfavorable reviews about your business online, the situation can become more complicated — and potentially hazardous. As a result of the Internet’s reduction in the distance between clients, word-of-mouth can now go significantly faster and farther than ever before.

Twenty-two years now, we eat, sleep, and breathe online reputation management. We challenge, support, and engage with our clients to create value. We work together quickly and more efficiently with the Scrum methodology at Reputation Defenders. It’s the perfect way to unleash the team’s creativity to satisfy immediate client-changing needs.