Frustrated with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? Lowe’s is another American chain that sells different products for home improvement like carpets, tools, appliances, accessories for the bathroom, kitchen, and many others. It holds a 35.9% excellent customer service rating. Heralded as an environmentally friendly supermarket, Trader Joes has been really popular with its customers. As of 2013, TJ reported 408 active stores, approximately half of which operate in California, with the heaviest concentration in Southern California. Furthermore, they have stores in 30 other states. Trader Joe’s holds a 36.2% excellent customer service rating.

According to a study run by the customer experience advisory firm Watermark Consulting, companies that deliver a great customer experience are rewarded over the long-term – not just by consumers – but by investors, too. “In short, it pays to be a beloved company,” says Jon Picoult, Watermark’s founder and principal. Take, for example, the online behemoth, Amazon. “Amazon is a great example of a firm that’s hitting all the right notes. They understand the broad spectrum of touchpoints that comprise their customer experience and manage each very deliberately. While other online retailers thought their customer experience ended when they shipped their product, Amazon recognized that even the act of opening the package will, in part, shape consumer impressions. So they invented “frustration-free” packaging, eliminating those hard-to-open clamshell packages that trigger wrap-rage among even the most patient and reserved consumers,” he says. Find out 17 Amazon Prime benefits you might not know about.

One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive. Several years ago, STELLAService conducted a response time report and found that the average email response time for the top 100 Internet companies was 17 hours. Today, it’s not much better as own customer service study found that the average response time is 12 hours. While Frost reported that 41% of consumers surveyed listed being put on hold as their biggest frustration. Make sure you don’t leave customers waiting. A great example of this is when Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in. Instead of having to sit in a waiting room watching their cars being worked on, customers were given a brand new Lexus instead.

Many customer support reps are judged based on the number of emails they answer and close. This approach, that speed matters more than quality, can lower the quality and the incentive to deliver a great service. Research shows that customers prefer quality over speed. The best in class companies all scored highly in their replies. A high quality answer is always better than a low quality answer, even if the high quality response takes a little longer to compose. Another key finding from the study found that the best in class companies are not limited to one country. In fact, when we look at all countries that were included in the benchmark report, Scandinavian countries performed the best! (Tweet this!)

Get customer service number for all firms! This website focuses on providing fast access to details related to any big company client support section, with a lot of extra information, like phone contacts, email, live chat addresses and so on. See extra info on Customer service number.